Connecting with the program
QUESTION 1: What forms of payment and insurances are accepted?
ANSWER: We accept cash, check, money order, and credit card. We accept all Virginia Anthem Blue Cross Blue Shield Plans, Cigna, Aetna, and United Behavioral Health (Optimal). Some of our guests pay out-of-pocket for services as well. Please contact us for out-of-pocket fees through the "Contact Us" page on our website.
QUESTION 2: How do I schedule my first intake appointment or make a referral?
ANSWER: Fill out a referral form and email to firstname.lastname@example.org. Once that referral form is received a staff member will be in contact to discuss scheduling. You may also go to our "Contact Us" page and fill out your information. This will send an email to a staff member who will respond. *YOU MAY FILL OUT YOUR OWN REFERRAL FORM. A REFERRAL IS NOT REQUIRED BY YOUR DOCTOR OR OTHER PROVIDERS YOU ARE CURRENTLY SEEING*
QUESTION 3: What if my first appointment is scheduled? What should I bring to my first appointment?
ANSWER: You should have been sent a link to our patient portal via email. Through that link you will receive an intake packet you will be required to fill out prior to attending your first appointment.
QUESTION 4: How long may I wait before I get my first appointment?
ANSWER: This varies from person to person. As of June 1, 2018, we have had some open availability for equine assisted psychotherapy and talk therapy and a wait list is currently not in place.
QUESTION 5: What are your hours of operation for therapeutic services?
ANSWER: Currently, our Clinicians work from 9am-5pm Monday-Friday. Each Clinician has a specific schedule and does not work daily. Occasionally, one of our clinicians will schedule 5pm-6pm time slots, but those are rare and cannot be guaranteed. Once it is determined who your Clinician will be you will be notified of available days and time slots.
QUESTION 6: What is the best way to contact my assigned Clinician for scheduling?
ANSWER: The best way to communicate with your Clinician between appointments is through your patient portal. You have the ability to check scheduled appointments and schedule your own appointments. You will also be sent reminder emails 24 hours before your scheduled session. If you are currently an active participant and do not have access to the patient portal please contact your Clinician directly. We do not accept text messages. You may call our phone line, but there may be up to a 3-5 day delay before your phone call is returned. The most efficient form of communication in regards to scheduling is via email.
Tara Higgins: email@example.com
Dr. Amy Hebb: firstname.lastname@example.org
QUESTION 7: What if I scheduled an event at Higgins Hills Farm or will be attending a Group Therapy Session?
ANSWER: Each guest will need to fill out a release to be on the property. Please download the following form and bring at your event. If a form is not filled out, that guest will not be permitted to engage in farm related activities. Additional forms will be available at the time of the event. Please keep in mind the form is required to be signed by a legal authorized guardian.
If you have specific concerns our questions in regards to your scheduled event please contact Derek Higgins at email@example.com